Returns start with us.

01 — The window

Tell us first, and tell us quickly

We fulfil through several US warehouses and their terms are not identical, so the window depends on the item. Unopened stock in its original packaging is generally returnable within 30 days of receipt. Anything damaged, faulty or missing must be reported much faster — as little as 48 hours from delivery on some items, and 15 days from shipment on others — so tell us the day it arrives. Start every return by contacting us first: we open the return authorisation with the warehouse on your behalf.

Do not ship anything back before you hear from us. Returns that arrive without an authorisation number are rejected by the warehouse and cannot be refunded. This is the single most important thing on this page.

02 — If we got it wrong

We put it right

If the item that arrived is the wrong product, the wrong size or the wrong concentration, or if it arrived damaged or defective, report it the day it lands and we take it up with the warehouse. Where the fault is accepted, you are not charged a restocking fee and we arrange the return; we will tell you exactly what you get back before anything ships.

Photograph the item and the packaging before you send anything back — it speeds the claim up considerably.

03 — If you changed your mind

Still fine, with two conditions

Change-of-mind returns are accepted where the warehouse holding the item accepts them — generally on unopened stock in its original packaging, within 30 days of receipt — with two costs you should know about up front:

• Return shipping is paid by you. We do not issue a prepaid label for preference returns.
• A restocking fee of up to 20% may be deducted from the refund by the distributor on unopened, undamaged items returned for preference or exchanged for a different size or variant.

We will always tell you the exact figure before you send anything back, so you can decide whether the return is worth it.

04 — What cannot come back

Opened fragrance

For hygiene and authenticity reasons, fragrance that has been opened, used, sprayed or had its seal broken cannot be returned unless it is faulty. This is standard across the fragrance trade and is not specific to us.

The exception stands regardless: if a bottle is not authentic, we refund it whether it is sealed or not, and whether or not thirty days have passed.

05 — Refunds

Back to where it came from

Approved refunds are issued to your original payment method once the distributor confirms receipt of the return. Allow a few business days for your bank or card issuer to post it.

Shipping and handling charges are not refundable. A refund covers the price of the goods, less what it cost to ship them to you.