Shipping & Delivery
We ship within the United States only. Orders leave a United States warehouse, so there are no customs forms, no import duties and no international handling to worry about.
What shipping costs
Shipping is charged at checkout and is shown before you pay. We do not offer free shipping, and shipping and handling charges are not refundable on a return.
Some items cannot ship to Alaska, Hawaii or Puerto Rico at all. The warehouse that supplies most of our catalogue delivers only to the 48 contiguous states. Where an item can be sent to Alaska, Hawaii or Puerto Rico, it carries an additional shipping charge: we contact you with the exact amount after your order is received, and nothing ships until you have agreed to it. If an item cannot be sent to you at all, we tell you and refund you.
Orders delivered in Nevada are subject to sales tax.
How long it takes
| Stage | Typical time |
|---|---|
| Processing and packing | 1–2 business days |
| Transit, contiguous United States | Varies by item, commonly 2–10 business days |
| Transit, Alaska / Hawaii / Puerto Rico | Only where the item can be sent there; longer, and quoted with your surcharge |
Tracking
You will receive an email with a tracking number as soon as your order ships. Carriers can take 2–5 business days to show movement on a new number, so “no information available at the moment” early on is normal.
If it has been more than five business days since you ordered and you have no tracking at all, contact us and we will chase it.
Orders that arrive in more than one box
Items in a single order can ship from different warehouses, so they may arrive separately and on different days. Each parcel gets its own tracking number. If one box has landed and another has not, give it another day or two before assuming something is wrong.
If something arrives wrong or damaged
Contact us before sending anything back — every return needs an authorisation opened first, or the warehouse will refuse the parcel. Report damage or a fault as soon as the parcel arrives — for some items the window is as short as 48 hours. The full terms are on our shipping and returns page.